Search ISU


NSO Questions

First Year Questions

Is Orientation mandatory?

New Student Orientation is not mandatory; but your attendance is EXPECTED. Research shows that students who participate in orientation programs are more likely to be successful in college and persist to graduation.

Back to Top

What do I do if I need special accommodations?

You can request special accessibility services or meal requirements through our office at (208) 282-2973.

Back to Top

What if I cannot attend New Student Orientation?

You are encouraged to rearrange your vacation or work obligations to make attendance at New Student Orientation a priority. Start your semester off with the foundation that Orientation provides.

Back to Top

Why is there a fee for New Student Orientation?

All new students (freshman, transfers) are assessed a one-time mandatory $100 New Student Orientation fee in their first semester of enrollment, in addition to tuition charges and other fees. The mandatory orientation fee covers special services, staffing, meals/refreshments, materials and programs for new students during orientation that are not covered by regular operating funds.

Back to Top

How do I pay my New Student Orientation fee?

Your $100 New Student Orientation fee will be assessed on your student account. You will simply pay this fee with your total bill through the Cashier’s Office or BengalWeb.

Back to Top

Can I bring my parents and guests?

Parents and guests are welcome to attend orientation. Parents and family play a very important role in helping you transition as well as be successful in your college career. Parents and guests will be charged for their meals.

Back to Top


Yes, the Idaho State Board of Education policy requires full-time, full-fee paying students attending colleges and universities in Idaho to maintain adequate health insurance. The SBOE policy can be found at: (select: P. Students, item #16). Students must have Affordable Care Act (ACA) Compliant coverage including: maximum lifetime benefit is unlimited, and your deductible is no more than $6,600 per person. In addition, International students must also have insurance with repatriation ($10,000) and medical evacuation ($15,000) coverage. All insurance companies must be operated and claims paid in the United States. Students must provide proof of health insurance through the Verification Portal located on BengalWeb.

Back to Top


Although Idaho State University does not offer an insurance plan, there are many options available to students. ISU has partnered with Ascension who has created a student health insurance exchange to find a plan. Benefits include:

  • Get instant quotes
  • Compare plans on or off the exchange
  • Apply on-line
  • Phone support from licensed insurance agents

Other options include or In addition, you may contact local insurance brokers for more information.
As always, the ISU Health Center is available to answer additional questions. (208) 282-2330.

Back to Top


Students must verify their health insurance every semester. The verification process is located on BengalWeb:

  1. Log into BengalWeb
  2. Click on the Academic Tools tab
  3. Click on Health Insurance Verification
  4. Complete the form

Students will continue to be monitored through the University. For more information, visit
Back to Top


Question 1: Insurance Co. Name:
This is the name of the insurance carrier. Please select your company or select other and enter the full name in the box.
Question 2: Insurance Co. Phone:
This is the customer service or provider phone number, usually found on your insurance ID card or the insurance company website, which we can call in order to verify that the information you have provided is accurate.
Question 3: Member/Subscriber ID:
This is a number found on the insurance ID card of your current health plan, sometimes referred to as a member or subscriber ID. It is different from the policy or group number. It is sometimes the Social Security Number of the policyholder. Type it in exactly as it appears on the card.
Question 4: Policy/Group Number:
This is a number found on the insurance ID card of your current health plan. It is different from the member number. It will be listed as Policy or Group Number, and may contain an alpha prefix (letters then numbers). Type it in exactly as it appears on the card.
Question 5: Primary Insured Name:
This is the first and last name of the individual who is the primary insured on the plan. If you are insured through your parents, it’s either your mother or your father, depending on whose plan it is. If you are insured through your own employer, it’s your name. If you are covered under your spouse’s insurance plan, it’s your spouse’s name. It may also be listed as Subscriber, Member, or Enrollee on the insurance card.
Question 6: Primary Insured DOB:
This is the date of birth of the individual who is the primary insured on the plan (NOT the student’s date of birth).
Question 7: Relationship to Primary Insured:
This is the student’s relationship to the primary insured. Please choose Self, Spouse (if your spouse is the primary insured), Child (if your parent is the primary insured), or Other Adult (if the primary insured is not yourself, spouse or parent).
Question 8: ACA Compliance:
This question asks you to agree or disagree that you have ACA Compliant health insurance and will continue to have ACA compliant health insurance for the duration of your time as a full-time, full-fee paying student at ISU.

Most of this information can be found on the insurance ID card. Other information can generally be found on the insurance company’s website. If you are covered under an employer plan, the employee can contact their employer’s Human Resources department or benefits department or the insurance carrier.

Back to Top

Where do I get my student ID card?

ID card pictures can be taken in the Pond Student Union. It is very important to keep this card for the entire time you attend ISU as it serves as your library card, activity card, and meal card. Replacement cards cost $15.00.

Back to Top

How much does a student computer account cost?

Spring and Fall semester fees are $35.00. *

The fee for Summer is $30.00. *

NOTE: In order to use a kiosk, laptop, or computer lab on campus, a student must have a current student computer account.

* prices subject to change

Back to Top

What is ISU email?


Your ISU email is a primary line of communication from:

  • Professors
  • Financial Aid
  • Advisors
  • Classmates
  • Administrators
  • All fully admitted students are provided with an email account (email accounts will never expire).
  • The email address is their
  • Students must have internet access of some sort in order to access their email, either with a private ISP or an ISU computer account
  • Students may purchase a Computer account if they want to use campus computer equipment; labs, printers, kiosks, laptops, or wireless.

Back to Top


921 South 8th Avenue
Pocatello, Idaho, 83209

Back to Top