Student Assistance & Grievance

For a grade appeal: For a grade appeal: please refer to the Scholastic Appeals Policy on page 34 of the Student Handbook.

For all other complaints/grievances: A student should first attempt to resolve the complaint informally by meeting with the University instructor and/or official responsible for the rule, policy, procedure, or decision that results in the studentís complaint or grievance.

Academic Complaints/Grievances: Students with academic complaints/grievances should first meet with the instructor responsible for the policy, procedure or decision that resulted in the studentís initial compliant/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the instructorís department head and then with the dean of the college in which the course is offered.

If the complaint/grievance involves an academic policy, the student should first meet with the official responsible for the policy, procedure, implementation or decision. If the student is still dissatisfied after that meeting, the student should next meet with the officialís supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Provost/Vice President for Academic Affairs who shall have ten (10) business days to investigate and render a decision on the studentís complaint/grievance.
The Provost/Vice President for Academic Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Non-Academic Complaints/Grievances: Students with non-academic complaints/grievances should first meet with the University official responsible for the policy, procedure or decision that resulted in the studentís initial compliant/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the University officialís supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Vice President for Student Affairs who shall have ten (10) business days to investigate and render a decision on the studentís complaint/grievance. The Vice President for Student Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Students seeking advocacy or guidance on this process may consult with the Director of Student Life at 208-282-2794

To file a formal complaint of harassment or discrimination based on a protected class: please contact the ISU Equal Opportunity/Affirmative Action and Diversity Office.

 

Out-of-State Student Complaints & Grievances

Our out-of-state students are just as important to us as our on-campus students, and we make it a priority to resolve student complaints and concerns in an expeditious, fair and amicable manner. We respect the privacy of all parties involved throughout the process, and encourage all parties to make every reasonable effort to resolve issues before, and during, the complaint process. We are here to help.

Information on student assistance and the complaint process at Idaho State University is available online from the Division of Student Affairs (http://www2.isu.edu/studenta/grievance.shtml) and in our Student Handbook (http:www2.isu.edu/studenta/StudentHandbook.pdf). This material covers grade appeals, academic and non-academic complaints and grievances, and information on all other matters of this nature. Students seeking advocacy or guidance in conflict resolution at any point in the complaint process may contact the Director of Student Life in the Division of Student Affairs at (208) 282-2794.

In regards to state authorization matters, students and potential students residing in states extant to Idaho are advised to check with departmental Academic Advisors to ascertain the current status of course offerings in their state. If questions or an issue arises and resolution cannot be reached, a complaint may be filed with the state in which the student resides. A list of individual state contacts for this purpose is available from the National Council for State Authorization Reciprocity Agreements, NC-SARA (http://www.nc-sara.org/content/state-portal-entity-contacts). Additionally, information on student complaint procedures from Idaho's State Board of Education can be found at: (https://boardofed.idaho.gov/SARA/Complaint_Procedures.asp).

To file a formal complaint based on sexual and gender based discrimination, harassment and/or other sexual misconduct, contact us at: (http://www.isu.edu/aaction/title-ix-notice-of-non-discrimination/).

Complaints regarding allegations of unfair competition or deceptive business practices and the violation of Idaho consumer protection laws may be made to the Office of the Attorney General, Consumer Protection Division of the State of Idaho, at: (http://www.ag.idaho.gov).